Privacy Policy
Your privacy is fundamental to our operations at BrandRealm. This comprehensive policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
Introduction and Scope
This Privacy Policy applies to all visitors and users of the BrandRealm website (located at brandrealm.world) and any related services, features, or functionality that we provide. By accessing or using our website, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this policy.
We are committed to maintaining the highest standards of data protection and privacy. Our practices are designed to be transparent, ensuring you understand exactly what information we collect and how we use it. This policy covers our data collection from all sources, including directly from you, through website interactions, and from third-party services we integrate.
This Privacy Policy is an integral part of our Terms of Service and should be read in conjunction with that agreement. If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us using the information provided in the "Contact Us" section below.
Information We Collect
Personal Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:
- Create an account or profile on our website
- Sign up for our newsletter or email communications
- Submit forms, requests, or inquiries through our contact system
- Request our services or submit project requirements
- Participate in surveys, contests, or promotional activities
- Engage with our social media profiles and content
Types of Personal Information
The personal information we may collect includes:
Contact Information
- • Full name and preferred name
- • Email address
- • Phone number
- • Company name and position
- • Business address
Account Information
- • Username and password
- • Profile preferences
- • Communication preferences
- • Login credentials
- • Security questions/answers
Automatically Collected Information
When you visit our website, we automatically collect certain technical information about your device and how you interact with our site:
Device and Technical Information
- • IP address and location data (country, city)
- • Browser type and version
- • Operating system and device information
- • Screen resolution and device settings
- • Referring website and exit pages
- • Pages visited and time spent on each page
- • Click patterns and navigation flow
- • Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for legitimate business purposes that support our mission of providing exceptional branding services. Our use of your personal information is guided by the following principles:
Core Business Purposes
Service Delivery
Providing our branding and design services, communicating about project status, and delivering customer support
Account Management
Creating and managing user accounts, maintaining service preferences, and providing personalized experiences
Communication
Sending newsletters, updates, marketing communications, and responding to inquiries and customer service requests
Business Development
Improving our services, conducting market research, and developing new offerings based on user feedback
Legal Compliance and Protection
We also use your information to comply with legal obligations, protect our business interests, and ensure the security of our platform and users. This includes:
- Preventing fraud, abuse, and other prohibited activities
- Complying with applicable laws, regulations, and legal processes
- Enforcing our Terms of Service and protecting our intellectual property
- Resolving disputes and investigating potential violations
- Protecting the rights, property, and safety of our users and the public
Marketing and Communications
With your consent, we may use your personal information for marketing purposes, including:
- • Sending promotional emails about new services, special offers, and industry insights
- • Personalizing content and advertisements based on your interests and preferences
- • Inviting you to events, webinars, and networking opportunities
- • Sharing case studies and success stories (with appropriate permissions)
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Information Sharing and Disclosure
Important Notice
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
When We May Share Your Information
We may share your personal information only in the following specific circumstances:
1 Service Providers and Partners
We work with trusted third-party service providers who help us operate our business, such as web hosting, email marketing, payment processing, and customer support tools. These providers have access to your information only to perform specific tasks on our behalf and are contractually obligated to protect your privacy.
2 Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request. This includes responding to court orders, subpoenas, or regulatory investigations, and protecting our rights, property, and safety or that of others.
3 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of the business transaction. We will notify you of any material changes to our ownership or control of your personal information.
4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you agree to participate in case studies or allow us to showcase your project in our portfolio.
Data Aggregated and Anonymized
We may aggregate and anonymize information derived from your use of our services and share this with third parties for business analysis, market research, and improving our services. This aggregated information cannot be used to identify you personally.
Data Security and Protection
Security First Approach
We implement comprehensive security measures to protect your personal information.
Technical Safeguards
We employ industry-standard security technologies and procedures to protect your personal information:
Encryption
- • SSL/TLS encryption for data transmission
- • Database encryption at rest
- • Secure password hashing
- • End-to-end encryption for sensitive data
Access Controls
- • Multi-factor authentication
- • Role-based access controls
- • Regular access reviews
- • Secure authentication protocols
Infrastructure Security
- • Regular security assessments
- • Intrusion detection systems
- • Network monitoring and firewalls
- • Secure hosting environments
Data Protection
- • Regular data backups
- • Disaster recovery procedures
- • Secure data disposal methods
- • Privacy by design principles
Organizational Security Measures
Beyond technical protections, we maintain strict organizational security policies:
- Regular security training for all employees and contractors
- Confidentiality agreements and privacy policies for all personnel
- Incident response procedures for security breaches
- Regular security audits and penetration testing
- Vendor security assessments for third-party services
- Compliance with industry security standards and frameworks
Data Breach Notification
In the unlikely event of a data security incident, we have established procedures to promptly:
- Investigate the incident and assess the scope of affected information
- Notify relevant authorities and law enforcement as required by law
- Contact affected individuals about the incident and provide guidance on protective measures
- Take immediate steps to contain and resolve the breach
- Implement additional security measures to prevent future incidents
Your Rights and Choices
We believe in empowering you with control over your personal information. Depending on your location and applicable laws, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal information we have about you, including details about how we use and share your information.
Right to Rectification
You can request correction of inaccurate or incomplete personal information that we have about you.
Right to Erasure
You can request deletion of your personal information in certain circumstances, subject to legal requirements and legitimate business needs.
Right to Restrict Processing
You can request that we limit how we use your personal information in certain situations.
Right to Data Portability
You can request that we provide your personal information in a structured, machine-readable format for transfer to another service provider.
Right to Object
You can object to our processing of your personal information for direct marketing or legitimate business interests.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law, typically within 30 days.
What We'll Need From You
- • Verification of your identity to protect your privacy
- • Clear description of what information or processing you're concerned about
- • Specific details about your request for easier processing
- • Any relevant account information or reference numbers
We may need to decline certain requests where we have legitimate business or legal reasons to retain the information, or where the request conflicts with our legal obligations or the rights of others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze how you use our services, and provide personalized content. Understanding these technologies helps you make informed choices about your privacy.
What Are Cookies?
Cookies are small text files stored on your device that help websites remember information about your visit.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences or logging into secure areas of our site.
Duration: Session or up to 1 year
Can be disabled: No (essential for website operation)
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.
Duration: Up to 2 years
Can be disabled: Yes, through browser settings
Marketing Cookies
These cookies may be set through our site by our advertising partners to create a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device.
Duration: Up to 2 years
Can be disabled: Yes, through browser settings or cookie preferences
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Duration: Up to 1 year
Can be disabled: Yes, through browser settings
Managing Your Cookie Preferences
You have several options for managing cookies and tracking technologies:
Browser Settings
Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies, or to alert you when cookies are being sent.
Cookie Preferences
You can adjust your cookie preferences at any time by clicking the "Cookie Preferences" link in our website footer or contacting us directly.
Third-Party Tools
You can opt out of targeted advertising cookies by using industry tools like the Network Advertising Initiative's opt-out page.
Device Settings
Mobile device users can manage tracking preferences through their device settings, including limiting ad tracking and personalized ads.
Other Tracking Technologies
In addition to cookies, we may use other tracking technologies such as:
- Web beacons or tracking pixels - small graphic files that allow us to count visitors and track usage patterns
- Local storage objects - browser storage that allows us to remember your preferences across sessions
- Device fingerprinting - techniques to identify devices without using persistent identifiers
- Social media pixels - tracking pixels from social media platforms to measure campaign effectiveness
Important Note
Disabling or deleting certain cookies may impact the functionality of our website and limit your user experience. Essential cookies cannot be disabled as they are required for basic website operations.
Data Retention and Deletion
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our data retention practices are designed to protect your privacy while meeting legitimate business needs.
Retention Periods
Account Information
We retain your account information for as long as your account is active. If you close your account, we typically retain certain information for 7 years to comply with legal obligations and resolve disputes.
Retention: Active account + 7 years after closure
Communications and Correspondence
Email communications, support tickets, and other correspondence are retained for business and legal purposes, typically for 3-5 years.
Retention: 3-5 years
Financial and Transaction Records
Financial records and transaction data are retained longer due to tax and accounting requirements, typically for 7 years.
Retention: 7 years (required by law)
Marketing Data
Information used for marketing purposes is retained until you opt out or request deletion, and for up to 2 years afterward to comply with communication preferences.
Retention: Active consent + up to 2 years
Website Analytics and Security Logs
Website usage data, security logs, and analytics information are retained for shorter periods, typically 1-2 years, to improve our services and ensure security.
Retention: 1-2 years
Data Deletion Procedures
When we delete personal information, we follow secure deletion procedures to ensure that the data cannot be recovered or accessed:
Immediate Deletion
Some data is deleted immediately when you request deletion or when no longer needed for active services.
Secure Wiping
Data is securely wiped using industry-standard methods that prevent recovery, even with advanced forensic techniques.
Systematic Removal
Information is systematically removed from all systems, including backups, archives, and temporary storage.
Third-Party Notification
We notify third-party service providers about data deletion requests to ensure they also remove the information.
Exceptions to Deletion
In some cases, we may be required by law to retain certain information even after a deletion request. This may include:
- Legal obligations requiring retention of financial records
- Active legal proceedings or investigations
- Fraud prevention and security purposes
- Compliance with court orders or government requests
- Protection of our legal rights and defense of claims
Need Something Deleted?
If you'd like us to delete specific information or close your account, please contact us using the information below. We'll respond to your request within 30 days and provide confirmation when the deletion is complete.
International Data Transfers
BrandRealm operates globally, and your personal information may be transferred to, processed, and stored in countries other than your own. We are committed to ensuring that your information receives adequate protection regardless of where it is processed.
Global Operations
We operate from the Philippines and serve clients worldwide, which may involve transferring your data internationally.
Why We Transfer Data Internationally
We may transfer your personal information internationally for several legitimate business reasons:
Service Delivery
To provide you with our branding and design services, we may need to transfer project information, creative assets, and communications between our team members across different locations.
Technology Infrastructure
We use cloud-based services and third-party providers that may store and process your information in multiple countries to ensure reliability, security, and performance of our systems.
Communication and Collaboration
Our team may access your information from different locations to provide timely customer support, project updates, and collaborative services that meet your business needs.
Legal Basis for International Transfers
When we transfer your personal information internationally, we rely on appropriate legal frameworks to ensure protection:
Adequacy Decisions
For transfers to countries that have been deemed to provide adequate protection for personal data by relevant authorities.
Standard Contractual Clauses
Binding corporate rules and standard contractual clauses approved by data protection authorities.
Your Explicit Consent
When you voluntarily consent to international data transfers after being informed of the risks involved.
Necessary for Contract Performance
Transfers necessary to perform a contract between you and our organization.
Protection Measures for International Transfers
We implement comprehensive safeguards to protect your information when it is transferred internationally:
- Data Processing Agreements with all international service providers
- Encryption of data during transmission and storage
- Regular audits and assessments of international partners
- Access controls and authentication requirements
- Incident response procedures for international incidents
- Regular review of data protection laws in destination countries
Your Rights Regarding International Transfers
Regardless of where your information is processed, you maintain the same rights regarding your personal data. This includes the right to:
- Access information about international data transfers
- Object to international transfers in certain circumstances
- Request information about the countries where your data is processed
- Withdraw consent for international transfers at any time
- Complain to local data protection authorities about international transfers
Questions About International Transfers?
If you have questions about how we handle international data transfers or want more information about specific countries where your data is processed, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about how we protect your privacy.
When We May Make Changes
We may update this Privacy Policy in the following circumstances:
Legal Compliance
When changes are required to comply with new laws, regulations, or legal requirements that affect how we collect, use, or protect your personal information.
Service Changes
When we introduce new services, change existing services, or modify how we use your information to provide better value to our clients.
Technology Updates
When we adopt new technologies or change our data processing methods to improve security, efficiency, or functionality.
Best Practice Improvements
When we identify opportunities to enhance our privacy practices based on industry standards, customer feedback, or internal reviews.
How We'll Notify You of Changes
When we make significant changes to this Privacy Policy, we will notify you through appropriate channels:
Website Notification
Prominent notice on our website homepage and a updated Privacy Policy effective date
Email Communication
Direct email notification to registered users about significant policy changes
Account Notifications
In-app notifications for users with active accounts or ongoing services
Industry Channels
Updates through industry publications or professional networks when appropriate
Your Options When Changes Are Made
When we make changes to this Privacy Policy, you have several options:
- Review the changes: Take time to understand how the updated policy affects your information and rights
- Continue using our services: If you're comfortable with the changes, you can continue using our website and services without interruption
- Update your preferences: Adjust your communication preferences, cookie settings, or privacy choices as needed
- Contact us with questions: Reach out if you need clarification about any changes or have concerns
- Close your account: If you disagree with significant changes, you can close your account and request deletion of your data
Effective Date and Version History
Each version of this Privacy Policy includes an effective date. We maintain records of previous versions for transparency and compliance purposes. Major changes will be highlighted in our notifications, and we'll provide summary information about what's different from the previous version.
Current Version
This Privacy Policy is effective as of December 2024 and replaces all previous versions.
Contact Us
Privacy Inquiries
Have questions about this Privacy Policy or how we handle your personal information? We're here to help.
Address
Gov. M. Cuenco Ave
Cebu City, Cebu, Philippines
General Contact
Reach out to us for any other questions about our services or business operations.
Phone
+63 995 234 5678Business Hours
Monday-Friday
9:00 AM - 6:00 PM PST
Your Privacy Matters
We're committed to addressing all privacy concerns promptly and transparently. Our team will respond to your inquiry within 2 business days and work to resolve any issues you may have.